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Questions & Answers

Here you will find answers to questions that are asked frequently. Please contact us if you can not find what you're looking for!

1. Questions and answers about the payment in our online store:


Question: What cards are supported?

Answer: The Mastercard / Eurocard and Visa.

Question: What is CVC2 code?

Answer: The CVC2 code is a security code consisting of the last 3 digits in the signature field behind the card.

Question: What is the "3-D Secure", "Verified by Visa" and "MasterCard SecureCode"?

Answer: The 3D Secure is a new common standard for secure payment online with Visa and MasterCard. Verified by Visa and MasterCard SecureCode are the two companies' implementation of this standard.

Question: Why is there a page that asks for security code, etc., relating to my bank?

Answer: This is part of the 3D Secure standard. The issuer of Visa or MasterCard (for example a bank), you can set it up so they contacted for additional security for all payments go through 3D Secure. Here one must usually enter a code from the code card or banking calculator that the client has received from its bank. When you entered the code and confirmed, you will see a page that thanks for your order and you will shortly receive an e-mail with a receipt for the order.

Question: Why is there not a page that asks for security code, etc., relating to my bank?

Answer: In order to open up a page where you enter the security code, so you must have a Java program installed in your browser. Some banks require that you accept the card for shopping online with 3D secure. Look here if you have the latest version of Java installed in your browser (by clicking the link). Also, check with your bank or your customer account in the bank, if you must activate your card for online shopping.

Question: I click on the "Confirm payment", but I'm just a white page and nothing happens. Why?

Answer: This may be due to problems with communication with your bank, and often because you lack the Java application in your browser (see point above). Your credit card will not be charged and you will not receive your receipt of purchase via e-mail. Refresh your browser and possibly contact your bank. Then try again. Do you still have problems making a purchase, we recommend that you contact us and we'll do what we can to help you. See our contact information.

Question: Can I trade with you when I do not have credit cards?

Answer: Yes. Although we have a payment solution to reduce administrative costs, we can find other payment options. Advance Payment and PayPal is also possible. Invoicing is only available to countries Norway, Sweden, Denmark, Finland, Germany and the Netherlands. See Conditions for further details on payment, or contact us. Contact information can be found in the menu.

Question: What is the difference between billing address and shipping address?

Answer: Delivery address is the address that we send the package / letter to. Billing address is where the order confirmation sent (and any invoice). Payment by account is only possible if agreed in advance. Read more about our payment options under our terms and conditions.

 

2. General questions The Keeper-Gloves.com:

Question: Is your goalkeeper gloves as good as the very best brands in the world?

Answear: We specialize in goalie equipment, and absolutely believe that our products stand to be compared with any other brand, and with gloves in a completely different price ranges. Our gloves are not comparable with "cheap glove"! Try it, we are sure you will be satisfied!

Question: Why is your product so cheap, if the quality is so good?

Answer: We buy our products directly from the manufacturer, without expensive intermediaries. In addition, we are an online store, and we have less expense on administration, salaries, rent, inventory, etc. This benefits our customers in the form of lower prices! Do not think that the most expensive brands in the market necessarily keep the best quality.

Question: Can a football club shop with you?

Answer: Yes, of course. All football clubs are welcome to make a bargain!

Question: Who pays for exchange / return / complaint?

Answer: We pay postage on complaints. We do not pay postage for exchange or return. See also our terms and conditions. If you are unsure what size you use, see our size guide.

Question: How long does it take for my order to the goods arrive?

Answer: Orders are normally processed no later than next business day. Postal service is usually 2-6 days in Europe and 4-10 days outside Europe.

Question: Suitable their goalie gloves for children?

Answer: Yes, our gloves fit goalkeepers of all ages and at all levels. We also have their own children / youth gloves. These can be found in the menu. Check our size guide for details of sizes.

Question: How do I know what size I need?

Answer: Generally keepers know what size they prefer. Some like the gloves are spacious, while others like they have a tight fit. Are you unsure of your size, see our size guide.

Question: What is the difference between Finger Roll, Flat Palm and Negative Cut?

Answer: Look at our glove-guide, where you will find information of all three variants.

Question: do you recommend goalkeeper gloves with finger-save technology?

Answer: This is individual. Some like it, others do not like it.

Question: What is a "discount code"?

Answer: Discount code we use for different occasions. We use as discount codes during the campaign days. Our supporters in social media can occasionally get member benefits. You can be one of our many fans on facebook! Links to this is found on the sides.

Question: Is it possible to personalize the gloves?

Answer: Yes we have this on all products where personalization is possible.

Question: Will goalkeeper gloves worn faster in extremely cold weather?

Answer: Yes. All goalkeeper gloves (made of latex) will wear out more than normal during extreme cold (below zero). All goalkeeper gloves are wet with the use (sweat and moisture). When the glove freezes, reduced quality of both grip and durability.

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