Our Returns Policy
In case you’re not satisfied with the product, please read all the information in our Return Form. Simply fill in the Return form in accordance with the instructions contained in the procedure and add it to your package. You must open the attachment and print out.
You can return any item within 15 days of receipt for a refund of that item or to exchange it for a different size/colour/item.
In all cases, the items returned must be in their original condition, which includes any packaging. For example, goalkeeper gloves are to be returned along with the original package. All goods will be inspected on return. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes.
We do not offer a free returns service. However, if you return items for replacement, we despatch the replacement goods to you free of charge. We will refund the monetary value of the goods returned to us, at the price you purchased them. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error.
If you wish to return goods for an exchange or refund please send the goods back in their original packaging with a courier of your choice. Please understand that we cannot accept COD's or packages marked "Bill Recipient". Please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit.
Most importantly we suggest you use a recorded method of carriage to return the goods to us ( check which is appropriate with carrier ). We cannot be held responsible for items lost or delayed in transit on the way back to us.
NB! Remember to mark as a return shipment. Keeper-Gloves.com have already paid duty and VAT on imports, and will not pay fees for the second time on return from customers.
All important information is in our Return Form.
Please return the order to: